In lieu of cancellation, you can suspend your membership. Your suspension MUST BE for a minimum of 7 days. We also require a 5-day suspension notice so that our team can have plenty of time to process your request.
For short term suspensions, you can suspend your membership for up to two months with no suspension fee. Any suspension longer than two months will result in a $15 per month suspension fee, and this fee will allow you to take one class per month. Your account will be deactivated during the suspension.
If you want to cancel your membership before your preset reactivate date, you can cancel online here.
Upgrades or Downgrades
You can switch membership levels by submitting an Upgrade or Downgrade Request with five days notice before your next scheduled payment date. Out of classes and need to upgrade mid-month? We can help with that too!
You will be responsible for the ongoing payment of any additional monthly fees associated with upgrades.
Membership Change Form
Please fill out this form. You will receive a confirmation email from our Membership Support team confirming that we have made the changes you requested.
Please note: if the Membership Support team has questions about your request they will email you at this email address. Note that we require five day notice for membership suspensions, upgrades and downgrades. Thank you!